Top Questions to Ask Before Hiring a Window Cleaning Company

Why Choosing the Right Window Cleaning Company Matters

Your windows are one of your property's most visible features and represent a significant investment. Whether you're managing a commercial building in downtown Miami or maintaining a waterfront home in Palm Beach Gardens, the wrong window cleaning company can cause expensive damage, leave streaky results, or worse—create safety hazards. At Fresh Frames Windows, we've seen the aftermath of unprofessional window cleaning services across South Florida, and we want to help you avoid these costly mistakes.

Essential Questions About Licensing and Insurance

1. "Are You Licensed and Insured?"

This is the most critical question to ask any window cleaning company. In Florida, legitimate window cleaning businesses must carry:

• General liability insurance (minimum $1 million coverage recommended)

• Workers' compensation insurance for employee protection

• Commercial vehicle insurance if using company vehicles

• Professional liability insurance for commercial properties

Fresh Frames Windows maintains comprehensive insurance coverage and proper licensing across all our service areas in Palm Beach, Broward, Miami-Dade, and Hillsborough counties. We provide proof of insurance before every job and ensure all documentation is current.

2. "Can You Provide References from Recent Jobs?"

A reputable window cleaning company should readily provide:

• Recent customer references from similar properties

• Online reviews from verified platforms

• Before and after photos of completed work

• Commercial references for business properties

Our satisfied customers across South Florida speak for themselves:

"This dream team comes in with the highest attention to detail! John and Hayden could not be nicer, more professional team, and so respectful! It is clear they take pride in their work!" - JJ Rides, Home Owner

"Matt was awesome! He was very thorough and was able to get all the extra construction debris off our new windows and doors. Would highly recommend them to everyone." - Christina Bonarrigo, Home Owner

Questions About Experience and Expertise

3. "How Long Have You Been in Business?"

Experience matters in window cleaning. Ask about:

• Years in business and local market knowledge

• Team experience with different window types

• Handling of specialty windows (historic, high-rise, custom)

• Seasonal challenges like Florida's salt spray and humidity

Fresh Frames Windows has extensive experience serving South Florida's unique environmental challenges, from coastal salt spray in Fort Lauderdale to urban pollution in downtown Tampa.

4. "What Types of Properties Do You Typically Service?"

Different properties require different expertise:

Residential Properties:

• Single-family homes

• Condominiums and townhomes

• Historic properties with original windows

• Luxury waterfront estates

Commercial Properties:

• Corporate offices

• Retail stores and shopping centers

• Hotels and hospitality venues

• Healthcare facilities

• Educational institutions

• High-rise buildings

Fresh Frames Windows serves all these property types with specialized approaches for each.

Equipment and Safety Questions

5. "What Equipment Do You Use?"

Professional window cleaning requires proper equipment:

• Water-fed pole systems for safe high-reach cleaning

• Professional squeegees for streak-free results

• Deionized water systems to prevent mineral spots

• Safety equipment including harnesses and ladders

• Eco-friendly cleaning solutions safe for landscaping

Fresh Frames Windows uses state-of-the-art equipment including:

• Advanced water-fed pole technology

• Professional-grade squeegees and scrubbers

• Deionized water systems for spot-free cleaning

• Commercial-grade safety equipment

6. "How Do You Handle High Windows and Safety?"

Safety should be the top priority for any window cleaning service:

• OSHA compliance for all safety procedures

• Proper ladder safety and fall protection

• High-rise expertise for multi-story buildings

• Insurance coverage for high-risk work

• Emergency procedures and first aid training

Our technicians are fully trained in safety protocols and use appropriate equipment for every job, from single-story homes in Wellington to high-rise buildings in Miami Beach.

Service-Specific Questions

7. "What's Included in Your Service?"

Get specific details about what's included:

Standard Services Should Include:

• Exterior glass cleaning

• Frame and sill cleaning

• Screen removal and cleaning (if applicable)

• Streak-free drying

• Cleanup of work areas

Premium Services May Include:

• Interior glass cleaning

• Deep cleaning of frames and tracks

• Screen repair and replacement

• Window hardware inspection

• Detailed damage reporting

Fresh Frames Windows offers three comprehensive packages:

Standard Package: Professional exterior cleaning using squeegees and water-fed pole technology, removing dirt, mold, algae, and limestone buildup while maintaining glass and frame integrity.

Premium Package: Complete interior and exterior cleaning by our skilled teams, with meticulous attention to detail using traditional scrub and squeegee techniques for crystal-clear results.

Lux Package: Ultimate deep cleaning service with a three-person crew, combining water-fed pole cleaning with hand-cleaning both inside and out for virtually invisible, spotless windows.

8. "How Do You Handle Different Window Types?"

Your property may have various window types requiring specialized care:

• Single-hung and double-hung windows

• Casement and awning windows

• Picture windows and bay windows

• Sliding glass doors

• Storm windows and screens

• Historic or antique windows

• Tinted or specialty glass

Pricing and Contract Questions

9. "How Do You Price Your Services?"

Understanding pricing structure helps avoid surprises:

Common Pricing Models:

• Per window (most transparent)

• Per hour (for complex jobs)

• Per square foot (for large commercial properties)

• Flat rate (for regular maintenance contracts)

Factors Affecting Price:

• Number and size of windows

• Building height and access difficulty

• Frequency of service

• Additional services (screens, frames, etc.)

• Travel distance and parking considerations

Fresh Frames Windows provides detailed written estimates with no hidden fees, clearly outlining all services and costs.

10. "Do You Offer Service Guarantees?"

Professional window cleaning companies should stand behind their work:

• Satisfaction guarantees for quality issues

• Weather guarantees for rain-related problems

• Damage guarantees for any accidental damage

• Return service policies for unsatisfactory results

Scheduling and Availability Questions

11. "What's Your Availability and Scheduling Process?"

Reliable service requires professional scheduling:

• Advance booking requirements

• Flexible scheduling for business hours

• Weather contingency plans

• Emergency service availability

• Seasonal scheduling considerations

Fresh Frames Windows offers:

• Flexible scheduling across all South Florida service areas

• Weather-dependent rescheduling at no extra cost

• Emergency services for urgent needs

• Seasonal maintenance programs

• Convenient appointment confirmations

12. "How Do You Handle Weather Delays?"

Florida weather can be unpredictable. Ask about:

• Rain policies and automatic rescheduling

• Wind restrictions for safety

• Seasonal considerations during hurricane season

• No-charge rescheduling policies

Questions About Specialty Services

13. "Do You Offer Post-Construction Cleaning?"

New construction often requires specialized cleaning:

• Construction debris removal from windows

• Protective film removal without damage

• Paint and adhesive removal from glass

• New window break-in cleaning

• Warranty compliance documentation

Fresh Frames Windows specializes in post-construction window cleaning, removing all construction-related debris and ensuring warranty compliance.

14. "Can You Handle Emergency Situations?"

Sometimes you need immediate service:

• Storm damage assessment and cleanup

• Vandalism or accident cleanup

• Pre-event cleaning for special occasions

• Insurance documentation assistance

• 24-hour emergency response

Red Flags to Watch For

Warning Signs of Unprofessional Companies:

• Door-to-door solicitation without proper identification

• Cash-only payment requirements

• No written estimates or contracts

• Pressure tactics for immediate signing

• No insurance documentation or licensing

• Extremely low prices that seem too good to be true

• No local references or established business address

• Unwillingness to answer your questions

Green Flags of Professional Services:

• Licensed and insured with documentation

• Established local presence and references

• Professional equipment and uniformed staff

• Detailed written estimates and contracts

• Transparent pricing with no hidden fees

• Willingness to answer all your questions

• Positive online reviews and testimonials

• Flexible scheduling and weather policies

Geographic Considerations for South Florida

Palm Beach County Specific Questions:

When hiring in Jupiter, Palm Beach Gardens, West Palm Beach, Delray Beach, Boca Raton, Wellington, or Boynton Beach, ask:

• Salt spray experience for coastal properties

• Hurricane preparation services

• Luxury home experience for high-end properties

• Condo association familiarity and insurance requirements

Broward County Considerations:

For properties in Fort Lauderdale, Hollywood, Pembroke Pines, Coral Springs, Pompano Beach, Weston, or Davie:

• High-rise experience for urban properties

• Waterfront property expertise

• Commercial building experience

• Subtropical weather adaptability

Miami-Dade County Factors:

In Miami, Miami Beach, Coral Gables, Kendall, Aventura, Doral, or Cutler Bay:

• Urban pollution cleaning experience

• Historic building restoration expertise

• High-rise safety certifications

• Multilingual staff for diverse communities

Hillsborough County Needs:

For Tampa, Brandon, Riverview, Apollo Beach, Plant City, Valrico, or Seffner:

• Mixed environment experience (coastal and inland)

• Industrial area cleaning expertise

• Residential development familiarity

• Flexible scheduling for diverse business districts

Making Your Final Decision

After Getting Answers:

1. Compare responses from multiple companies

2. Verify insurance and licensing independently

3. Check references and online reviews

4. Review contracts carefully before signing

5. Start with a small test project if possible

6. Establish clear expectations for ongoing service

Why Choose Fresh Frames Windows?

Based on all the questions above, here's why Fresh Frames Windows stands out:

• Licensed and insured with comprehensive coverage

• Experienced team serving South Florida since 2023

• Professional equipment and eco-friendly solutions

• Three service tiers to meet every need and budget

• Comprehensive coverage across four counties

• Proven track record with satisfied customers

• Transparent pricing with detailed written estimates

• Flexible scheduling and weather guarantees

• Specialty services including post-construction cleaning

• Emergency services available when needed

Get Your Questions Answered Today

Don't settle for anything less than professional window cleaning service. Contact Fresh Frames Windows to get answers to all your questions and receive a detailed, no-obligation estimate.

Phone: (561) 957-5667

Service Areas:

• Palm Beach County: Jupiter, Palm Beach Gardens, West Palm Beach, Delray Beach, Boca Raton, Wellington, Boynton Beach

• Broward County: Fort Lauderdale, Hollywood, Pembroke Pines, Coral Springs, Pompano Beach, Weston, Davie

• Miami-Dade County: Miami, Miami Beach, Coral Gables, Kendall, Aventura, Doral, Cutler Bay

• Hillsborough County: Tampa, Brandon, Riverview, Apollo Beach, Plant City, Valrico, Seffner

Available Services:

• Standard exterior cleaning

• Premium interior and exterior cleaning

• Lux deep cleaning packages

• Post-construction cleaning

• Commercial window cleaning

• Emergency and storm services

Schedule Your Free Consultation

Ready to experience the Fresh Frames Windows difference? Call (561) 957-5667 or visit freshframeswindows.com to schedule your free consultation and detailed estimate today.

Fresh Frames Windows is committed to transparency and professionalism in every aspect of our service. We welcome your questions and look forward to earning your trust through exceptional window cleaning results.