Privacy Policy

Last Updated: February 26, 2025

Introduction

Fresh Frames LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our SMS messaging program.

Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, phone number, email address, and service address

  • Service Information: Appointment details, service history, and customer preferences

  • Communication Records: Records of your interactions with us, including SMS messages

How We Use Your Information

We use the information we collect to:

  • Schedule and confirm window cleaning appointments

  • Send appointment reminders and service notifications

  • Respond to customer service inquiries

  • Improve our services and customer experience

  • Comply with legal obligations

SMS Messaging Program – Important Notice

When you opt in to receive text messages from Fresh Frames, we collect and use your mobile phone number solely for the purpose of sending you appointment reminders, service updates, and customer service communications.

WE WILL NEVER SHARE, SELL, OR PROVIDE YOUR MOBILE PHONE NUMBER OR SMS OPT-IN DATA TO THIRD PARTIES, AFFILIATES, OR LEAD GENERATORS FOR MARKETING OR PROMOTIONAL PURPOSES.

Your mobile information is used exclusively for our direct customer service communications with you.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted service providers who assist in operating our business (e.g., scheduling software, SMS platform providers) under strict confidentiality agreements

  • Legal Requirements: When required by law or to protect our legal rights

  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of SMS communications at any time by texting STOP to any message from us

  • Request information about how we use your data

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you opt out of SMS communications, we will promptly remove your number from our messaging list while retaining necessary service records.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the Last Updated date.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Fresh Frames LLC
Email: info@freshframes.com